Question 1

What is Chathero?

Accepted Answer

Chathero is an AI-powered Agent platform for chat-based customer communication. It combines AI assistants, webchat, WhatsApp, live chat, a central knowledge base, and automation workflows in one suite. Companies use Chathero to automate marketing, sales, and customer service and optimize customer interaction across all channels.

Question 2

Who is Chathero suitable for?

Accepted Answer

Chathero is designed for mid-sized companies, start-ups, and larger organizations across all industries. The platform scales from a solo entrepreneur with one chatbot to an enterprise customer with multiple AI Agents, custom integrations, and a white-label solution. Over 50 companies from industries such as manufacturing, insurance, retail, IT, e-commerce, and tourism already trust Chathero.

Question 3

How does Chathero differ from other chatbot solutions?

Accepted Answer

Chathero is not just chatbot software – it's a complete AI Agent platform. This means you don't just get a single bot, but can create multiple specialized AI Agents with different roles, all accessing a shared knowledge base. Add to that Unified Inbox, workflow automation, WhatsApp Broadcasting, analytics, and channel integration – all in one no-code platform.

Question 4

Is Chathero GDPR-compliant?

Accepted Answer

Yes. Chathero is fully hosted in Germany and is GDPR-compliant. All data is processed in EU-based vector stores. There is no data transfer to servers outside the EU. You retain full sovereignty over your data at all times.

Question 5

Where is my data hosted?

Accepted Answer

All data is hosted on servers in Germany. The AI knowledge base uses EU-based vector stores. For Enterprise customers, additional requirements for location, encryption, and access control can be individually agreed upon.

Question 6

What are AI Agents and how do they work?

Accepted Answer

AI Agents are AI-powered assistants that understand natural language and independently communicate with customers based on your company data. Unlike rule-based chatbots, they conduct context-aware conversations, recognize intents, and can trigger actions – such as qualifying leads, booking appointments, or handing over inquiries to employees.

Question 7

How intelligent are the AI Agents?

Accepted Answer

The agents are based on advanced LLM language models (ChatGPT) and use Retrieval-Augmented Generation (RAG). This means they answer exclusively based on your verified knowledge base and do not fabricate information. Answer quality can be continuously monitored and improved via the thumbs-up/down feedback function.

Question 8

Can I customize the AI Agents to match my brand?

Accepted Answer

Yes, completely. You define a bot persona (tone, form of address, area of expertise) and customize the visual design to match your corporate design – colors, logo, chat widget format, and embedding options are freely configurable. A white-label solution is additionally available in the Enterprise package.

Question 9

Can the agents hand over conversations to human employees?

Accepted Answer

Yes. The agent automatically recognizes when it cannot help further or when the customer wants a human contact. The handover to live chat is seamless, including the entire conversation history and all relevant context information.

Question 10

Do the AI Agents support multiple languages?

Accepted Answer

Yes. Thanks to LLM integration, the agent automatically recognizes the user's language and responds accordingly – in numerous languages. You don't need to create separate chatbots per language.

Question 11

How do I ensure the agent doesn't give false information?

Accepted Answer

Chathero uses RAG (Retrieval-Augmented Generation): The agent always searches for the answer in your knowledge base first and generates a response based on that. It does not fabricate information. If it cannot find a suitable answer, it transparently indicates this. You can continuously monitor answer quality through the feedback function and analytics.

Question 12

Which communication channels are supported?

Accepted Answer

Chathero supports AI webchat, WhatsApp (messaging and broadcasting), Facebook Messenger, live chat, and voice. All channels converge in the Unified Inbox, so your team can centrally manage all conversations.

Question 13

How does the WhatsApp integration work?

Accepted Answer

Chathero enables both AI-powered WhatsApp messaging and WhatsApp Broadcasting/Newsletter. You can reach GDPR-compliant opt-in contacts with personalized broadcasts. Customers can reply directly in the chat and continue to be advised by the AI Agent. Chathero is a Meta Business Partner.

Question 14

Which CRM systems can be integrated?

Accepted Answer

Chathero offers a native CRM integration. Extended integration options are available in the Professional and Enterprise packages. Via the Chathero API, you can individually connect additional CRM systems and third-party tools.

Question 15

Is there a Shopify integration?

Accepted Answer

Yes. Chathero offers a native Shopify integration through which product data is automatically synchronized and can be presented directly in the chat – including image, price, and link to the shopping cart.

Question 16

Can I connect my own systems via API?

Accepted Answer

Yes. Chathero provides an API through which you can connect third-party systems such as helpdesk, ticketing, ERP, or project management tools. In the Enterprise package, individual integrations are implemented together with the Chathero team.

Question 17

Does Chathero work with common CMS like TYPO3 or WordPress?

Accepted Answer

Yes. The Chathero chatbot is embedded in any website via a simple code snippet – regardless of the CMS. This works with TYPO3, WordPress, Shopify, and all other common systems.

Question 18

Which package suits my company?

Accepted Answer

Essential (€165/month) is suitable for start-ups and smaller companies: 1 AI assistant, 1,000 messages/month, up to 2 team users. Professional (€440/month) for mid-sized companies: 2 AI assistants, 5,000 messages/month, up to 5 team users, CRM and third-party integrations. Enterprise for complex requirements: individually configured, including white label.

Question 19

Are all features included in every package?

Accepted Answer

Yes. All core features are included in every package: webchat, WhatsApp, Messenger, live chat, Unified Inbox, analytics, flow builder, lead management, appointment booking, CI customization, and bot persona. The difference lies in usage limits and the scope of integrations – not in locked features.

Question 20

How do message credits work?

Accepted Answer

Each AI response consumes credits from your monthly quota. For example: With an average of 5 AI responses per customer conversation, you can conduct around 200 conversations per month with 1,000 credits – about 6–7 consultations daily. Depending on the LLM model used, credit consumption per response may vary. Additional credits can be added for €7 per 1,000. Unused credits expire at the end of the month.

Question 21

Is there a free trial?

Accepted Answer

Yes. For Essential and Professional, there is a 14-day trial subscription to try without obligation. For Enterprise, a personal demo is available.

Question 22

What add-ons are available?

Accepted Answer

Flexibly bookable: Extra message credits (€7/1,000 credits/month), additional channels (€49/channel/month), additional team users (€9/user/month), extra knowledge base storage (€9/1 million characters/month), and onboarding service (€249 per AI assistant).

Question 23

Are there discounts for annual billing?

Accepted Answer

Yes. With annual billing, you save up to 13%. Essential: €1,980/year (€165/month). Professional: €5,280/year (€440/month).

Question 24

How quickly can I get started with Chathero?

Accepted Answer

The basic setup – filling the knowledge base, defining the bot persona, creating a chatflow via drag & drop, and embedding it on the website – is possible within a few hours. For more complex setups with CRM integration and multiple agents, Chathero offers guided onboarding.

Question 25

Do I need technical know-how?

Accepted Answer

No. Chathero is a no-code platform. You fill the knowledge base via upload (website URL, PDF, CSV, XLS), design chatflows via drag & drop, and configure agents through a visual interface. For API-based integrations, the Chathero team or a Solution Partner can assist.

Question 26

What support does Chathero offer?

Accepted Answer

All packages include customer support. Additionally, onboarding services are available. Chathero accompanies you from getting started through setup to ongoing operations. For Enterprise customers, there are dedicated contacts and individual SLAs.

Question 27

Is there training and onboarding?

Accepted Answer

Yes. Chathero offers an onboarding service for €249 per AI assistant, ensuring quick and effective setup. Additionally, documentation and personal support are available.

Question 28

Can I get help creating the knowledge base?

Accepted Answer

Yes. As part of the onboarding service, the Chathero team assists with preparing and uploading your content. Solution Partners also offer comprehensive consulting for optimal structuring of your knowledge base.

Question 29

What data sources and file formats can I upload?

Accepted Answer

You can import website content via URL crawling and upload documents in PDF, CSV, XLS/XLSX, and text file formats. Multiple files can be uploaded simultaneously.

Question 30

How much storage is available?

Accepted Answer

Essential: 2 million characters (~25 MB). Professional: 5 million characters (~125 MB). Enterprise: individual. Additional storage can be added at any time for €9 per 1 million characters/month.

Question 31

How does Chathero prevent hallucinations?

Accepted Answer

Chathero uses RAG (Retrieval-Augmented Generation). The agent responds exclusively based on your verified knowledge base – not based on the general internet. It does not fabricate information and transparently indicates when it cannot find a suitable answer.

Question 32

How do I keep the knowledge base up to date?

Accepted Answer

You have full control at all times: add, update, or delete content. For website sources, you can trigger a re-crawl to automatically adopt changed page content.

Question 33

Can multiple AI Agents access the same knowledge base?

Accepted Answer

Yes. The knowledge base serves as the central knowledge source for all your AI Agents. This way, customers receive consistent information across all channels and departments.

Question 34

What is the Unified Inbox?

Accepted Answer

The Unified Inbox is the central inbox for all customer conversations – regardless of whether they come in via webchat, WhatsApp, Facebook Messenger, or live chat. Your team sees all conversations in one place and can respond directly.

Question 35

How do AI Agents and employees work together?

Accepted Answer

AI Agents process incoming inquiries automatically. As soon as an agent recognizes its limits or the customer wants an employee, the conversation is seamlessly handed over to an employee including the full context.

Question 36

Does the inbox support team assignments?

Accepted Answer

Yes. Conversations can be manually or automatically forwarded to specific employees, teams, or departments. Processing times and responsibilities are traceable at all times.

Question 37

Are there ticketing and filter features?

Accepted Answer

Yes. You can filter, prioritize, and manage conversations as tickets. Internal notes enable cross-team communication directly in the conversation thread.

Question 38

What are AI Workflows?

Accepted Answer

AI Workflows are automated processes triggered by customer interactions. Example: Customer submits inquiry → Agent qualifies the lead → Data is passed to CRM → Sales receives notification. You create these workflows via drag & drop in the flow builder – without programming.

Question 39

What actions can AI Agents trigger independently?

Accepted Answer

Agents can qualify leads and pass them to CRM, book appointments, send email notifications, forward conversations, capture customer feedback, and trigger WhatsApp broadcasts.

Question 40

Can workflows work across channels?

Accepted Answer

Yes. A workflow can be started by a webchat inquiry, send a WhatsApp message as a follow-up, and simultaneously update CRM data. All channels and systems work together within the platform.

Question 41

What KPIs does Chathero track?

Accepted Answer

Chathero captures conversation count, response times, customer satisfaction (thumbs up/down), lead conversions, handovers to live chat, channel usage, and the most frequent customer inquiries.

Question 42

Can I measure the ROI of my AI Agents?

Accepted Answer

Yes. Through lead tracking, conversion data, and conversation volume, you can demonstrate the value contribution of your AI Agents in a data-driven way. Analytics also show where the knowledge base has gaps and where answer quality can be improved.

Question 43

Is analytics included in all packages?

Accepted Answer

Yes. KPI analytics is included in all packages (Essential, Professional, Enterprise).

Question 44

What is the Solution Partner Program?

Accepted Answer

The program is designed for agencies and service providers who want to expand their service portfolio with AI-powered Agent solutions. As a partner, you receive 20% recurring commission on all referred customers – for life.

Question 45

Who can become a partner?

Accepted Answer

The program is aimed at agencies, IT service providers, management consultants, and system integrators who work customer-oriented and want to offer their clients added value through intelligent automation.

Question 46

What benefits do partners receive?

Accepted Answer

20% recurring monthly commission, onboarding for your agency, personal Customer Success Manager, access to the Chathero platform, and the opportunity to offer additional services such as implementation, strategy consulting, and system integration.

Question 47

How do I become a partner?

Accepted Answer

Contact the Chathero team via the website to discuss the details of the collaboration. After joining the program, you receive onboarding and can start immediately.

Question 48

How can an AI Agent be used in manufacturing?

Accepted Answer

In manufacturing, the agent handles technical customer support: questions about specifications, spare part information, maintenance intervals, and troubleshooting. Additionally, it qualifies inquiries for sales and takes service requests in a structured manner – around the clock, also in multiple languages.

Question 49

How can an AI Agent be used in the tourism industry?

Accepted Answer

The agent answers guest inquiries about availability, prices, amenities, and directions in numerous languages. It captures booking requests, arranges callbacks, and serves as a digital concierge via QR codes in the hotel for questions about WiFi, breakfast times, or excursion tips.

Question 50

How can an AI Agent be used in e-commerce?

Accepted Answer

The agent advises shop visitors like an experienced sales consultant: needs analysis in conversation, personalized product recommendations, cross- and upselling. With Shopify integration, products are presented directly in the chat. The agent also works via WhatsApp and increases cart values and conversion rates.

Question 51

How can an AI Agent be used in retail?

Accepted Answer

Chathero provides 24/7 customer answers, product consulting, FAQ automation, and support with orders. Via QR codes in the store, customers can also use the agent on-site. WhatsApp Broadcasting strengthens customer retention with personalized offers.

Question 52

How can an AI Agent be used in the insurance industry?

Accepted Answer

The agent answers questions about rates, benefits, and contract terms, guides prospects through a needs analysis, and takes claims reports in a structured manner. Complex matters are handed over to the responsible claims handler – GDPR-compliant and around the clock.

Question 53

How can an AI Agent be used by associations and public organizations?

Accepted Answer

The agent answers member and citizen inquiries about services, funding programs, events, and applications automatically. It relieves the office from standard questions and is also available outside office hours. Fully GDPR-compliant with hosting in Germany.

Question 54

How can an AI Agent support IT companies?

Accepted Answer

Chathero handles first-level support: product questions, troubleshooting, license information, and documentation references. Additionally, the agent qualifies demo requests, generates leads, and can use existing documentation and API references as a knowledge source.

FAQ – All Answers at a Glance

General

AI Agents & Features

Channels & Integrations

Pricing & Plans

Implementation & Support

AI Knowledge Base

Unified Inbox

AI Workflows & Automation

Analytics & Insights

Partner Program

Industries

Ready to automate your customer communication?