Your digital employee for every customer inquiry.
For customers, partners, suppliers, and your team – across all channels.
Whether support, consulting, onboarding, or internal inquiries – the Chathero AI Agent answers, qualifies, and acts automatically. Via webchat, voice, phone, and WhatsApp.
More than quick answers
Customers today expect more than quick answers. They expect understanding, context, and guidance – regardless of the channel they use.
Traditional, rule-based systems quickly reach their limits here.
The Problem
- Rule-based systems react in isolation
- Don't understand context
- Don't scale across departments
AI Agents by Chathero
- Conversational and context-aware
- Recognize connections
- Active control instead of reaction
The Chathero Solution
The Chathero AI Agent is based on modern language models (LLM) and a central AI knowledge base. It understands concerns, asks follow-up questions, routes conversations, and triggers follow-up processes when needed.
This turns customer communication into a controllable, scalable system – instead of an operational bottleneck.
Role-based AI for real support
Chathero works with AI Agents that take on clearly defined roles and access the same central AI knowledge base. Each agent specializes in a specific area – but all follow the same logic and speak with one voice.
Marketing Agent
Activate and qualify leads – automatically
The Marketing Agent is the first touchpoint for new prospects. It turns anonymous visitors into qualified leads and guides them along the customer journey.
Functions
- Active lead outreach via webchat or messenger
- Answering questions about offers, services, and content
- Qualification based on defined criteria
- Handoff of qualified contacts to CRM or sales
- Support for campaigns and landing pages
Sales Agent
Consulting and decision support in dialog
The Sales Agent supports prospects in the decision phase. It answers complex questions, clarifies requirements, and prepares structured handoffs to sales teams.
Functions
- Qualification of incoming inquiries
- Dialog-based needs assessment
- Answering product and solution questions
- Preparation of proposal and closing processes
Commerce Agent
Digital product consulting that sells
The Commerce Agent specializes in structured product data. It enhances shop and product pages with personal, dialog-based consulting – around the clock.
Functions
- Consulting on products, variants, and use cases
- Recommending suitable alternatives and additions
- Answers on prices, availability, and features
- Increasing conversion rate and cart value
Customer Service Agent
Self-service that truly relieves support
The Customer Service Agent automates recurring service requests and ensures fast, consistent answers – anytime.
Functions
- Processing frequent service and status inquiries
- 24/7 self-service
- Reduction of ticket volume and processing times
- Handoff of complex cases to employees or ticket systems
Cross-channel deployment
The AI Agent works across all channels – for consistent customer communication everywhere.
Chat
Webchat on your website
Direct on the most popular messenger
Voice
Voice-controlled AI interaction
Phone
Phone availability 24/7
Omnichannel Inbox
Central control of all communication channels – all conversations, one interface, full control.
Your chatbot, your brand
Branding
Colors, logo, and design matching your brand identity
Persona
Tone and language style for authentic communication
Ruleset
Behavior rules and response logic based on your specifications
Tool-Box
Integrations, actions, and workflows flexibly configurable
User-friendly interface
Everything in one intuitive interface – easy setup, transparent operation, full control.
Frequently asked questions about AI Agent & Chatbot.
Ready to automate your customer communication?
See in a personal demo how Chathero works for your business.