Your company's knowledge – instantly available.
For service, sales, marketing, and e-commerce – one knowledge base for all.
Whether website content, FAQs, product guides, or specific product data – Chathero delivers precise answers. Without contradictions, without maintenance effort.
Why an AI Knowledge Base?
In many companies, knowledge is distributed – and traditional knowledge bases amplify the problem instead of solving it.
The Problem
- 1Knowledge scattered across websites, PDFs, FAQs and ERP – without clear structure
- 2No separation between content and product knowledge
- 3Chatbot quotes different prices than sales – teams work with different sources
Chathero
- 1Content Knowledge and Product Knowledge structurally separated – AI Agents know which knowledge is relevant
- 2All teams access the same central knowledge base
- 3Consistent answers across all channels
Chathero creates a structured knowledge base – so every agent gives the right answer, across every channel.
Two knowledge types – one platform.
Content Knowledge and Product Knowledge, structurally separated.
Content Knowledge
Company, service, and process knowledge
Unstructured knowledge for consulting and service.
Example question: "How does the return process work?"
→ Answer from FAQs and process documentation
Typical content
- Website content
- FAQs and help center
- Documentation and PDFs
- Internal guidelines and processes
This knowledge forms the basis for consistent answers, clear explanations, and reliable customer information.
Product Knowledge
Structured product and service knowledge
Structured data from ERP and shop systems.
Example question: "What does product X cost in size M?"
→ Real-time data from product catalog with current prices
Typical content
- Products and variants
- Prices and terms
- Features and specifications
- Availability
This knowledge is essential for consulting, sales, and commerce – especially for comparative recommendations and purchase decisions.
The AI Knowledge Base at the center
All data sources flow into a central knowledge base – all AI Agents access identical knowledge.
Data Sources
AI Knowledge Base
Content Knowledge
FAQs, processes, service
Product Knowledge
Prices, variants, stock
Structurally separated, jointly usable
AI Agents
Output via:
Data Sources
AI Knowledge Base
Content
Product
AI Agents
No black box – full transparency.
Unlike other providers, with Chathero you retain full control over your knowledge base:
Guardrails
You define which content is available for which agents
Version History
Traceable changes – who changed what and when?
Source Referencing
Every answer shows where the knowledge comes from
Role-based Access
Sales sees prices, service sees processes – controlled
Chathero: Full transparency instead of black box – you decide what your AI Agents are allowed to know.
Basierend auf Ihrem Vertrag empfehle ich die erweiterte Wartungsoption.
Without months-long IT projects.
Start with Chathero in weeks, not months.
Onboarding
Kick-off, requirements analysis, system access
Data Import
Websites, PDFs, product data are imported
Go-Live
First AI Agents active, fine-tuning begins
Frequently asked questions about the AI Knowledge Base.
Ready to automate your customer communication?
See in a personal demo how Chathero works for your business.